1. Cancelling a scheduled visit
Call or text (772) 597-4180. A recurring visit cancelled before 6:00pm the day before costs nothing. Cancel after that, once the trailer is loaded and the route is set, and we charge nothing the first time and $25 after that — that number is the fuel and the hour, not a penalty.
Ending recurring service altogether takes one week’s notice. No contract, no term, no cancellation fee. Tell us on a Monday and Thursday is your last cut.
2. If you are not happy with the work
Call within forty-eight hours of the visit and describe what is wrong. If it is our miss — a strip left uncut, edges not run, a driveway not blown off, a hedge line uneven — we come back and fix it at no charge, usually the next working day. That is the first and preferred remedy, because a lawn can be re-cut and a refund does not fix a yard.
If it cannot be corrected, the visit is credited or refunded in full. We do not require you to argue for it.
3. Installations and materials
| Situation | What happens |
|---|---|
| Install cancelled before materials are ordered | Full refund of anything paid, within five business days. |
| Install cancelled after sod or mulch is ordered | Refund less the actual supplier cost of the materials. We show you the supplier receipt — no restocking markup. |
| Install cancelled after the crew has started | Charged for labour and materials used to that point. The rest is refunded. |
| Sod fails within 30 days with proper watering | We replace the failed area at no labour charge. Watering is the customer’s responsibility and the schedule is written on the invoice. |
4. Overgrowth resets
These are quoted after a walk-through and are non-refundable once the lot is cleared, for an obvious reason: the work cannot be undone and the debris is already at the transfer station. If the finished result does not match what was quoted, tell us within forty-eight hours and we come back and finish it.
5. How refunds are issued
Back to the same method you paid with. Card refunds land in three to five business days depending on your bank. Zelle refunds go out the same day. Management office accounts on monthly terms are credited against the next statement unless you ask for the money back.
6. Weather, damage and things outside our control
A visit we skip for saturated ground or a storm is never billed. If our crew damages something — a sprinkler head, a fence board, a landscape light — report it within seventy-two hours and we repair or replace it; we do not deduct it from a refund. Pre-existing chinch bug damage, fungus, or sod failing from a watering schedule outside our control are not refundable, and we will say so plainly and explain what we are seeing.
7. Who to talk to
- Legal name
- FF LAWN SERVICES LANDSCAPING LLC
- Florida registration
- SunBiz Document # L22000469943 — status ACTIVE
- Address
- 14616 SW 169TH DR, INDIANTOWN, FL 34956
- Phone
- (772) 597-4180
- [email protected]
- Business hours
- Mon–Fri 6:45am–5:30pm · Sat 7:00am–1:00pm · Sun closed
The owner answers that number. Every complaint this company has had in seven years was settled on that phone call.